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On this page you'll find information about the following:

If you have a question that is not answered by this page, please contact us. We'll be happy to help you.




Ordering Information

Is there a minimum amount of cards that I have to purchase?

There is no minimum quantity.

What's the largest order size you can handle?

You may order up to 20 cards on our site currently. To place an order above 20 cards, please call our customer service at 1-801-403-9150 or email us at carol@carolliska.com, we will be more than happy to assist you.

How long does it take to receive my cards after I order them?

We count the first processing day starting at 12:01 am PST the business day after your order is placed. Thus, for an order placed at 5:00 pm MTS on Monday, Tuesday (if it is not a holiday) constitutes the first business day for calculating the processing time for that order.

Orders received between: 1st. Business Day
Begins at 12:00 AM*:
Latest Processing Date
Monday 12:00 AM – 11:59 PM Tuesday Wednesday
Tuesday 12:00 AM – 11:59 PM Wednesday Thursday
Wednesday 12:00 AM – 11:59 PM Thursday Friday
Thursday 12:00 AM – 11:59 PM Friday Monday
Friday 12:00 AM – 11:59 PM Monday Tuesday
Saturday 12:00 AM – 11:59 PM Monday Tuesday
Sunday 12:00 AM – 11:59 PM Monday Tuesday

* If it is a holiday, the 1st day is the next non-holiday business day

Processing time usually takes 4-5 business days to process before shipping. This does not include shipping transit time.

Will the cards I receive be identical to the ones I see on the website?

The colors may differ a little bit because of the following:

  • We try to take all of our card photos with the exact same lighting. But when you receive your card, you will see it under a different type of light, so the colors will look a bit different.
  • Colors vary slightly depending on the type and configuration of your computer monitor.

All of our cards are handmade. We will cut, glue, stamp, color, and write on them as close as humanly possible to the photo that you see on the website, but they will never be identical.

What does my card include?

Each card comes with a matching envelope (70lb paper) and a Carol Liška envelope seal.

What is the message inside my card?

All cards are blank from the inside. If you want to personalize your card you can send us a separate email with your order number and the message for each item at no cost. We're not responsible for checking the grammar or spelling on the message(es) you send us.

Shipping and Handling

What are your shipping costs and methods?

Carol Liška offers the following shipping options for delivery within the United States:

Quantity of Items First Class Mail
3-5 Days
Priority Mail
2-4 Days
Express
Overnight 2 day service
1 $1.00 $5.00 $17.00
2 $2.00 $5.00 $17.00
3-5 $2.50 $5.00 $17.00
6-20 $3.50 $5.00 $17.00
21-50 N/A $10.00 $35.00
51-80 N/A $13.00 $35.00
81-100 N/A $23.00 $40.00
101-150 N/A $26.00 N/A

Returns

What is your return policy?

We are confident that you will be happy with the quality of our products. However remember that the cards were handmade for you after you requested them. This is why we cannot reimburse you in full because the time it took us to make your product cannot be recovered. If you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange. Original shipping is not refundable and only store credit will be issued. Customer needs to pay the shipping to ship the order back. The order must be returned in its original form and packaging. We reserve the right to reject any exchanges that do not meet these conditions. All orders with original package will be subject to 20% restocking fee. We cannot accept returns on personalized products.

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